At Zivpin we want you to be completely satisfied with your purchase. You can return or exchange any item purchased from us within 30 days after the receipt of the merchandise under the following provisions:

  • Prior to returning any merchandise, please Contact Us, to obtain a Return Authorization Number.
  • In order for us to process your return accurately and efficiently, we ask that you include with your merchandise, the return authorization number clearly printed on the outside of the shipping package, or we will not accept the return. Please do not mark on the package any such words as, jewelry, rings, or any other term relating to the content of the package in order to protect against possible theft during shipping.
  • All returns must be accompanied by the proof of purchase, diamond certificates, gem reports, and all other original shipping papers and packaging.
  • All sales are final on custom work, special orders, personalized or engraved items and cannot be returned.
  • Returned merchandise will be inspected by Zivpin prior to issuance of refunds. You will receive an email notification that the return process has begun. Any returned merchandise must be in it's original condition, undamaged and unused. The security tag must be in place and intact. We are not able to accept any jewelry item for return that has any indication that it has been used, damaged, or that does not have the original tags attached (has not been removed at any time).
  • Returned merchandise must be shipped prepaid (via Federal Express, UPS or other - Registered Delivery).

The full cost of the returned item will be refunded, excluding shipping and insurance costs, and less a $25 minimum restocking fee to cover handling costs. Refunds will be made in the original form of payment. The refund will be typically made within 15 days from receipt of the returned merchandise.