Guarantee & Warranty

Do you have a guarantee or warranty?

Yes, Zivpin chooses products to sell based on their excellent designs and proven reliability. So the quality is guaranteed.

We check all of your orders during the packing stage to make sure that the right accessories are included.

We have a QC team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

We don’t take any responsibility on the delay of your using the product if the processing of Custom Made order is delayed due to the late remittance of product fare and arise with dispute on item return or exchange.

We don’t accept the request for the return of your received product in the event of product did not meet your requirement on the change of style from the original product design. We shall strictly follow your requirement on the change of the original design of product after you paid for the relevant order you placed.


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